Warranties and Guarantee

At Rittenhouse, we try to choose quality, lasting products that will serve you if used properly. We have made every attempt to clearly identify the items offered on this web site. If you have any questions regarding your particular requirements, please call or e-mail us.

We are customers too, our policy is to work to ensure customer satisfaction. If a problem exists with any product we sell, simply call or email us to have your concerns addressed personally—You will reach a company representative and they will work to resolve the problem promptly.

Most product warranties are limited to the manufacturer's warranty policies and return shipping policies. To enquire about the warranty of any particular product you are considering, please call or e-mail us.

If the product you purchased is not what you envisioned, or if you mistakenly ordered the wrong product or part for your needs you may simply call or email us within 30 days of receipt to have your concerns addressed personally.

We will offer you the choice of product exchange or a refund of the purchase price of the product. The refund or credit will take effect upon receipt of the returned product. Please note that if the product or part was special ordered, has been used or is not fully resalable, a restocking charge may apply.

Call us between 8 AM and 5 PM EST:

Or email us at customer-care@mkrittenhouse.com.

Force Majeure:

The Seller shall in no event be liable for delays in delivery of the product or other failures to perform caused by fires, acts of god, strikes, labor difficulties, acts of government, or military authorities, delays in transportation or procuring materials, or causes of any kind beyond the sellers control.